Effective Date: August 1st, 2024
This Privacy Policy describes Luneh’s privacy practices in relation to information that we collect through the website operated by Luneh and governs data collection and usage. By using Luneh’s website, you are consenting to the practices outlined in this Privacy Policy.
This Privacy Policy does not apply to the practices of third parties that Luneh does not own or control, or to individuals that Luneh does not employ or manage.
COLLECTION OF PERSONAL INFORMATION
Luneh collects personally identifiable information, including: name, company name, address, telephone number, or email address. If you submit any personally identifiable information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Luneh may collect anonymous information (information that does not reveal your specific identity), including: demographic information, postal address, time zone, user preferences, web visits and volume, and any other information provided.
All data collected on our website is owned by Luneh. The collection and use of information shall be limited to the purpose of providing the service or request for information for which the individual has engaged Luneh.
There is also information about your computer hardware and software that is automatically collected by Luneh. This information may include: IP address, browser and device information, domain names, access times and referring websites addresses.
USE OF PERSONAL INFORMATION
Luneh collects and uses personal information to operate the Luneh website, respond to inquiries and requests, distribute administrative information, and to deliver services in a personalized and tailored manner.
Collected data may be shared with selected third parties who work with us such as internet, utility, and leasing companies. These parties do not disclose information to outside parties, nor communicate directly with you without our express permission.
Luneh may share your personal information with third parties only in the ways that are described in this Privacy Policy. We do not sell, rent or lease customer lists and personal information to third parties.
Luneh websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Luneh; (b) protect and defend the rights or property of Luneh; and, (c) act under exigent circumstances to protect the personal safety of users of Luneh, or the public.
Luneh does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
SECURITY OF PERSONAL INFORMATION
Luneh has implemented organizational, technical, and administrative measures to secure your personal information. We store personally identifiable information on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
ACCESS TO PERSONAL INFORMATION
We restrict access to personal information about you to those employees and others who need to know that information to assist us in our business, or to provide products or services to you. We safeguard personal information, according to the established security standards and procedures, by maintaining physical, electronic, and procedural safeguards to the personal data information.
CHANGING PERSONAL INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may update, amend, delete/remove or deactivate it by making the change on our portal, or by contacting us at clientservices@luneh.com.
DATA RETENTION
Luneh will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required to comply with our legal obligations, resolve disputes, and enforce our agreements.
CHANGES TO THIS POLICY
Luneh may update this Privacy Policy periodically to reflect changes to our information practices. The “Effective Date” legend at the top of this page indicates when this Privacy Policy was last revised. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your use of the site following these changes means that you accept the revised Privacy Policy.
CONTACT INFORMATION
Your privacy is important to us and Luneh welcomes your comments regarding this Privacy Policy. If you have any questions, concerns, or complaints regarding the way we collect and handle your information, please contact us by email at clientservices@luneh.com or by post at the address below.
SMS Terms And Conditions
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. If you have consented to receive text messages from Luneh, you may receive text messages related to maintenance and housing updates. We respect your privacy. We will only use information you provide to transmit your mobile messages and respond to you, if necessary. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use.
We do not charge for SMS messaging, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
Opt-In Method: Opt-In for SMS messaging from Luneh through intake forms on our website located at (www.luneh.com); this agreement for SMS will not be shared with third parties for marketing purposes.
Opt-out: Opt-out for SMS messaging from Luneh by replying STOP at any time to any received SMS message; once opted-out, no further SMS communication will be received. Opt back In at any time by replying START